Do I need to have a business to open an account with you?

Yes. To open an account, you need to be a retailer (i.e. a brick & mortar store, online seller, therapist who sells direct to clients). 

You must have a business license and reseller certificate.

We do not sell to the public

How do I apply for an account?

To apply for an account, go to the home page and click on the Log-in/Register button.

You will receive an email confirmation once your registration has been approved. Registrations are normally processed by the next business day.

Do you have a minimum order? 

No, there are no minimum orders. 

How quickly will my order ship?

In stock orders generally ship within 5 business days.

Shipping is F.O.B from Tonawanda NY 14151-0888 USA.

How are orders shipped?

Domestic orders are shipped via the least expensive carrier unless otherwise requested. 

Hawaii, Alaska & Puerto Rico are sent via Post Office.

Shipping charges are set by the carrier and based on zones, dimensions and weight of products being shipped.

What is your return policy?

Returns must be reported within 10 days of receipt (by email, phone or fax). Do not return goods without contacting us first.

If you wish to return an item, you are responsible for the cost of shipping.

Returns must arrive in saleable condition, so please be sure to appropriately pack the items for shipping.

What if my order arrives with damages?

Damages must be reported within 10 days of receipt (by email, phone or fax).

We may request images of the damaged items and will advise of next steps.

Will I have to pay custom, duties and/or taxes on international orders?

If your delivery address is outside of the US, you may be required to pay customs, duties and/or taxes when your order reaches your country. 

Each country is responsible for its own borders, we have no control over these charges and cannot predict their amount.

Please contact your local customs office for further information before placing your order if you have any queries. 

Do you offer drop shipping?

No. We do not offer drop shipping.